These terms apply to every transfer and every hire of a car with a driver booked with Dubrovnik Car Transfer, operated by TECHNIC ONE d.o.o., Marina Frapa, Lapadska obala 21a, 20000 Dubrovnik, Croatia, VAT number HR63056167991.
1. Booking and confirmation
A booking exists once we have sent you a written confirmation with the route, date, time, vehicle and price, and you have accepted it in writing by email or message. Please check the details in the confirmation and tell us straight away if anything is wrong.
2. Prices
Prices are quoted in euros per vehicle, not per person. The confirmed price includes fuel, tolls, luggage that fits the booked vehicle, and VAT. The confirmed price does not change because of traffic or a queue at a border. Extra stops, detours or waiting beyond the included time, when you ask for them, are agreed and priced before they happen.
3. Payment
Unless the confirmation says otherwise, you pay the driver at the end of the journey, in euros, in cash or by card. No prepayment is taken for a standard transfer.
4. Pick-up and waiting time
For airport pick-ups the driver follows your flight number and waits 60 minutes after the landing time at no charge. At other pick-up points the driver waits 15 minutes at no charge. If you are delayed, tell us and the driver will wait where the schedule allows.
5. Cancellations and changes
Cancellations and changes are free up to 24 hours before the pick-up time. The full rules, including late cancellations and no-shows, are in the cancellation policy, which forms part of these terms.
6. Passengers, luggage and child seats
Tell us the true number of passengers and suitcases so we send a vehicle that fits. The law requires every passenger to wear a seat belt and children to travel in a suitable child restraint. We provide child seats free of charge when you give us each child’s age at booking. The driver may refuse to carry more passengers than the vehicle is licensed for.
7. Border crossings
For journeys to Montenegro or Bosnia and Herzegovina, each passenger is responsible for carrying a valid travel document and any visa they need. We are not liable for delays or refusals at the border caused by missing or invalid documents, and the journey to the border remains payable.
8. Delays and events outside our control
We plan every journey with time in hand, but we cannot guarantee arrival times where traffic, weather, road closures or border controls intervene. For a transfer to a flight, a ferry or a cruise departure, we recommend the pick-up time and you make the final decision.
9. Liability
Passengers and luggage are carried under the insurance required by Croatian law. Nothing in these terms limits rights you have under mandatory consumer law.
10. Lost property
If you leave something in the vehicle, contact us at info@dubrovnikcartransfer.com or +385 91 600 1201 and we will arrange its return at the cost of delivery.
11. Complaints
Send a complaint in writing to info@dubrovnikcartransfer.com or by post to TECHNIC ONE d.o.o., Marina Frapa, Lapadska obala 21a, 20000 Dubrovnik, Croatia. We reply in writing within 15 days of receiving it.
12. Law
These terms are governed by the law of the Republic of Croatia. Your personal data is handled as set out in the privacy policy. To ask a question about these terms, use the contact page.